Frequently Asked Question

All purchases made directly from AXiS Pedal & Drum Company (AXiS) are considered final and come with a limited two year warranty.  For a period of one (1) years from the date of delivery, AXiS guarantees to the original owner, when presented with proof of purchase, that all parts manufactured by AXiS are free of material and manufacturing defects under normal playing conditions. This warranty includes all parts except bearings, springs, screws and fasteners. If under normal playing conditions parts covered in this limited warranty fail, they will be replaced at no charge. Parts not covered in this limited warranty will be replaced at minimal service cost to the customer. Contact AXiS direct for repair information. Unauthorized modifications to the design or construction of AXiS products done without the express permission of AXiS technicians will void the limited warranty. Any warranty claims must include the return of defective parts.  

To the extent that you purchase any goods directly from us, all sales are considered final.  In the event that a return is necessary and approved by AXiS, the customer is responsible for the return shipping costs and a restocking fee based on the condition of the returned product.  We reserve the right to deny the return if the product shows excessive use which includes, but is not limited to, missing parts, dents or scratches, or any damage to the appearance or performance of the product. 

Yes we do!  All AXiS A-CAM, X-CAM and A21-CAM double pedals are available in a left-handed version.  If for whatever reason you do not see a left handed version of a particular pedal on our webiste, please contact us.

Shipping estimates for new orders are as follows:
- Parts and Accessories - expect shipping within 3-7 business days
- AXiS Triggers & Trigger Accessories - expect shipping within 1-2 weeks
- Single pedal orders - expect shipping within 5-7 weeks
- Double pedals, driveshafts, slave pedal upgrades, and double pedal conversion kits - expect shipping within 9-12 weeks

If you have an order with AXiS that has not yet shipped, please know we are working very hard to get those products finished and shipped as quickly as possible. Unfortunately, over the past year, we experienced intermittent supply chain challenges that impacted our ability to ship certain products on schedule. Most of these issues are now resolved, and we hope to have all backlogged orders shipped over the next few months. We will do our best to keep you updated on progress. 

UPDATES : as of March 11, 2024
- AXiS Care kits are backlogged. We expect these to start shipping on our about April 1, 2024. 
- Detonators and Detonator Trigger Systems are backlogged. We expect these to start shipping on our about April 1, 2024.

Team AXiS

All AXiS pedals are availble in three (3) CAM configuration : X-CAM, A-CAM and A21-CAM.

   The AXiS X-CAM is a fixed-position, non-adjustable CAM.  The angle of the footboard is  

   matched to the angle of the CAM and the beater is set at a 90-degree angle to the CAM 

   itself.  There is only one adjustment on these pedels which allows you to set the angle

   of our beater.